Help Desk Best Practices by Track-It!

You may have noticed that Track-It! now has its own URL.

The truth is that we have owned this URL for many many years and carried it with us from BlueOcean Software, to Intuit IT Solutions, to Numara Software and now here to BMC Software but this is the first time we are utilizing it for the Track-It! Help Desk Software web site.

There are a few reasons for this.

Track-It! is a well known brand and many customers and potential customers look for it by the product name. The Track-It! IT help desk software product has been around for more than 25 years and is well known for help desk and asset management. There is tremendous brand recognition of Track-It! in the IT industry.

Another reason people simply look for Track-It!, is due to the fact that the product has changed owners several times over the last 25 years. Many people simply remember Track-It! and don’t recall who owns the product now, although we are trying to rectify this with more online marketing and social presence.

Track-It! is also a much different product than most of the products at BMC Software. While the majority of BMC products are geared towards medium to large enterprises, Track-It! is designed for the small to medium sized customer and requires a different product experience for these users.

We hope to bring some great Help Desk Best Practices to you in this space and I thank you for visiting.


Cris Coffey

Cris Coffey

Cris is the Principal Product Manager for Track-It! and BMC Client Management. Track-It! is a help desk software application designed for small to medium sized businesses and Client Management is an End Point Management software application designed for Medium to Large sized businesses.