Knowledge Management and Help Desk Solutions
Save time and money by utilizing lessons learned from previous help desk tickets. The Solutions module allows IT staff to build a database of solutions to help save time and money training new IT staff or troubleshooting known issues.
End users can also resolve common issues themselves with solutions made visible to the self-service portal. It is also easy to see how many times a solution was used to solve a problem as well as how helpful solutions are to end-users through solution linking and ratings. Knowledge management is key to the success of every help desk.