Track-It! Training & Services

Available Track-It! Courses

Using Track-It! Training

A hands-on class for Track-It! technicians and administrators focusing on concepts and capabilities found in the Inventory, Help Desk, Purchasing, Training, Library and Report Modules. Detailed Syllabus

Administering Track-It! Training

his instructor-led training class is designed specifically for those responsible for installing, configuring, and managing their Track-It! products. Attendees will learn how to apply help desk best practices to configure and manage their Track-It! products through workshop exercises. Detailed Syllabus

Track-It! Help Desk Bootcamp

This instructor-led BootCamp provides the knowledge and critical skills necessary to administer the various Track-It! Products with major focus placed on help desk automation, change management utilization, inventory configuration, and software license management. This is an accelerated course, designed for experienced Track-It! Administrators wanting to take full advantage of Track-It!’s core features. Students will be learning in a fast-paced environment created to transfer the maximum amount of Track-It! know-how in a minimum amount of time. Given the compressed time frame and the volume of advanced content covered in this course, students must already be able to perform system basics. Detailed Syllabus

Help Desk Consulting Services

Enabling the Business-Focused Help Desk

To get beyond the next help desk ticket and accelerate the achievement of long-term business productivity improvements, take advantage of Track-It! implementation services to better leverage your IT assets and investments.
  • Help desk management
  • Incident tracking
  • Problem tracking
  • Change requests
  • Inventory management
  • Software license management
  • Purchasing

Why purchase consulting services?

  • Benefit from thousands of successful engagements, avoiding rookie mistakes by learning from the experts
  • Get faster results, reducing time to implementation
  • Work with subject matter experts that bring on-the-spot solution savvy
  • Prove business value by aligning business objectives with your implementation plan
  • Transform your service desk into a vital strategic asset
  • Optimize your BMC Software solution and overall IT investment
  • Achieve long-term business productivity improvements in record time
  • Leverage knowledge transfer from our product and industry experts
  • Reduce your learning curve while accelerating business impact

Business Analysis and Engagement Management

Our consultant partners are skilled professionals who help you determine the services you need and help your project stay on track. They use industry-based best practices to gather requirements, manage communication, control change, and mitigate risk. The services team will turn your Track-It! Help Desk into a proactive, problem-solving business unit that anticipates IT flash-points before they affect your company’s bottom line.