Help Desk Software and Asset Management made easy

Manage emails from users, tickets, change requests,
purchase requests and IT assets all in one place.

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IT Help Desk Software

Let Track-It! simplify your help desk ticketing and end point management.

Track-It! 2020 is the latest in a long line of releases, each one taking the concept of what a help desk can be to the next level. Track-It! is the best help desk software and ticketing system for IT teams, delivering a powerful suite of integrated modules for IT help desk, IT asset management, knowledge management, change management, purchase management and endpoint management – all at an affordable price.

Help Desk Ticketing

Eliminate the manual processes that lead to numerous emails and stacks of sticky notes, problems falling through the cracks and overworked help desk staff with no way to track or prioritize tasks. Automated routing and prioritization further fine tune ticket processing.

Knowledge Management

Build a knowledge base of known issues so your help desk staff can use easily find solutions instead of wasting time researching and troubleshooting problems that have already been solved by others. End users also have access to these solutions through the self-service portal.

Client Management

Automatically discover and scan your networked devices and make better decisions with complete hardware, software and configuration data at your fingertips. Remote Management, Patch Management, Software Deployment, Mobile Device Management and Compliance Management are also available.

IT Help Desk, Ticketing and Asset Management Simplified

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What Our Customers Say About Track-It! Help Desk Software

"Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool."

"There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support."

Alex RogersPresident at Gekkotest, Inc.

"We've been using Track-It! for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management."

Sue ZaveskyUser Services Manager at Calfee, Halter & Griswold LLP

"I have used Track-It! for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found the support team to be knowledgeable and easy to work with."

"Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership."

Lance PaulauskasService Desk Manager at SRS Distribution, Inc.

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