By Cris Coffey, Principal Product Manager – BMC Software
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS
By Scott Kellish, Sr. Partner Solutions Architect – AWS
By Shashiraj Jeripotula, Sr. Partner Solutions Architect – AWS

When a company needs to deploy a help desk and endpoint management system to manage IT operations and asset management, the process is fairly simple if limited to a local network in a single location. When a company’s IT assets are distributed around a city, country, or even globally, however, this setup becomes quite a bit more complex. BMC Software has collaborated with Amazon Web Services (AWS) to create a platform for customers to migrate their help desk and endpoint management systems to AWS. This platform uses Track-It! help desk software to allow customers the option to run their help desk and endpoint management on AWS.

In this blog, we will discuss the approach, setup and provide an overview of the benefits of utilizing this setup to ensure successful deployment of help desk ticketing and endpoint management systems to AWS.

BMC Software has many years of experience creating affordable, easy to deploy and easy to use help desk ticketing and endpoint management solutions. Extending these offerings to an AWS based deployment is a logical step to help customers looking for an easy way to move these tools into a cloud environment.

Read the blog to learn more about this approach in detail.

Help Desk and Endpoint Management on AWS
Cris Coffey

Cris Coffey

Cris is the Principal Product Manager for Track-It! and BMC Client Management. Track-It! is a help desk software application designed for small to medium sized businesses and Client Management is an End Point Management software application designed for Medium to Large sized businesses.