What is the difference between a help desk and a service desk?

Many people in the IT world disagree on the differences between a help desk and a service desk or in some cases if there even are any differences. This usually depends on who you are speaking with and the type of processes they have decided to implement. However, there are in fact very different roles for each one by design. The blurring of the lines between them are caused by differences in implementation depending on the industry, end users being served, complexity of issues, type of issues, funding and numerous other factors. In our blog post Help Desk vs. Service Desk, we take a look at some of the similarities and differences in more detail.