Track-It! 2021 R1 is now available

I am excited to announce that Track-It! 2021 R1 is now available.

This release continues the innovation of the Track-It! help desk software platform and provides another release of new content for the Track-It! customer base. This release is completely free to customers on active support. For more information on all available features and modules, visit the Help Desk Features page.

Some highlights of this release are:

Attachments can be automatically sent with Business Rules

The business rules system has been updated to allow attachments from Tickets, Assets, Change Requests, etc. to be automatically attached and included with email notifications generated by a business rule.

Resolution Required

The system can now be configured to require that a Ticket or Assignment has a Resolution entered before allowing it to be closed.  This has been implemented across all Track-It! interfaces including Mobile.

Priority assignment and Due Date calculation changes

Enhancements were made to the automatic Priority assignment and Due Date calculations. This will ensure that if one priority is selected by accident OR if the priority is changed for any reason during the lifecycle of a ticket, that the due date will be properly recalculated based on the changed Priority.

Client Management 21.02 support

Track-It! 2021 R1 has been updated to support Client Management 21.02. This version of Client Management is also bundled with the new Track-It! installer.

Integrated Endpoint Management

Track-It! also includes integrated endpoint management as part of the new Track-It! platform utilizing Track-It! Client Management. This solution uses a single agent to simplify deployment and provides the capabilities below. Contact your Track-It! account manager or partner for more details.

Additional Information Here are some references to additional information about this release which may be helpful.

We are excited that Track-It! 2021 R1 is now available and would like to take a moment to thank all the customers who are active in the Track-It! Community and, the Track-It! Developers Circle. A special thanks to those customers who have submitted ideas that were included in this release. Your participation in these programs helps drive the product direction in ways that benefit you and all of our customers.

We hope you enjoy this release and we look forward to bringing you more great things on this great new platform.

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Cris Coffey

Cris Coffey

Cris is the Principal Product Manager for Track-It! and BMC Client Management. Track-It! is a help desk software application designed for small to medium sized businesses and Client Management is an End Point Management software application designed for Medium to Large sized businesses.