Reduce service desk calls by 80% through
integrated endpoint management

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PRODUCT DESCRIPTION

Client Management automates endpoint management and helps organizations
control costs, maintain compliance, and reduce risk. From device acquisition to
disposal, Client Management provides an accurate view of hardware installations,
ensures device adherence to organizational and industry policies, and supports
systems and software currency.

BUSINESS CHALLENGE
As businesses continue to grow and merge, IT organizations continually face
the increasingly difficult task of accurately managing their technology assets.
Common challenges include:

    • Discovering and tracking hardware and software
    • Ensuring software licenses are maximized
    • Maintaining current patches and reducing potential vulnerabilities
    • Supporting the service desk with troubleshooting issues and integrating to
      reduce escalations

BMC SOLUTION

Client Management delivers mobile, desktop, and laptop management, helping
organizations control costs, avoid audit failure, and reduce the likelihood of data
loss. From the time a device is acquired, Client Management deploys the proper OS
and software specific to the device and the user, ensures organizational and industry
policy compliance, and keeps patches up-to-date until the device is retired.

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KEY FEATURES

Client Management provides intuitive,
simple, and complete inventory
and management.

  • Inventory your IT assets to know what you own and how those assets are being used
  • Ensure your devices are current, secure, and compliant with your IT policies
  • Access your devices remotely, even those not connected on VPN
  • Provide pre-approved self-service for software downloads, common actions,
    and quick links with MyApps
  • Integrate endpoint management with your service desk or CMDB

KEY BENEFITS

  • Reduce patch time by 30% through set-it-and-forget-it automation
  • Lower deployment time by as much as 80% for operating systems and applications
  • Decrease post-PC migration service desk calls by 80%
  • Realize 100% ROI within 24 months of your Client Management investment

PRODUCT DETAILS

Discovery and inventory: Automate inventory tracking to
help guide investment decisions, reduce manual processes,
and maintain compliance for physical and virtual devices.

OS and application deployment: Centralize and automate
system deployment or migration