The most widely used IT Help Desk Software in the world
Starting at $995

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IT Help Desk Software

IT Help Desk Software that makes your life easier

IT HelpDesk Automation

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
IT Help Desk Software Knowledge Management

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
IT Help Desk Software Automation

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

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"Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool."
 
"There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support."
 
Benefits of Using Track-It!
  • Easy and intuitive to use
  • Excellent technical support
  • All-included, full-featured software
  • Increased productivity at a reasonable cost
Alex Rogers President at Gekkotest, Inc.
"We've been using Track-It! for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management."
 
ROI Realized After Using Track-It!
  • Decreased time to resolution for help desk support
  • Fewer escalations to management
Sue Zavesky User Services Manager at Calfee, Halter & Griswold LLP
"I have used Track-It! for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found the support team to be knowledgeable and easy to work with."
 
"Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership."
 
Key Benefits:
  • Easy to use
  • Enhacements based on customer feedback
  • Helpful support team
Lance Paulauskas Service Desk Manager at SRS Distribution, Inc.

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