screen-and-device

Track-It! Help Desk

Powerful, easy to use help desk software

Starting at $995

Help Desk Software that is easy to use

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.

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Everything you need to manage your Help Desk

Download a free trial version today and use it for 30 days risk free. If you are using a home grown solution or a freeware solution and just need something solid, reliable and affordable to help you get your help desk under control, try Track-It! Help Desk Software today. See for yourself why over 55,000 companies worldwide have trusted Track-It! Help Desk Software for more than 20 years.

Fundamentals you can trust, benefits you will love

See why you can trust Track-It! for your IT help desk ticketing and asset management needs. Track-It! IT Help Desk Software includes:
  • Helpdesk
  • Work order ticket tracking
  • Automatic email to work order conversion
  • Knowledge management
  • Service level management
  • Asset management
  • Change management
  • Software license management
  • Mobile device access
  • End-user self-service and more.
Track-It! Help Desk delivers the strength of ITSM best practices with the simplicity of smooth installation and quick configuration to provide instant return on your investment.

Read Customer Reviews of Track-It!


Learn why more than 55,000 businesses rely on Track-It! Help Desk ›

Track-It! Help Desk Software
Business Application

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"Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool."
 
"There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support."
 
Benefits of Using Track-It!
  • Easy and intuitive to use
  • Excellent technical support
  • All-included, full-featured software
  • Increased productivity at a reasonable cost
Alex Rogers President at Gekkotest, Inc.
"We've been using Track-It! for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management."
 
ROI Realized After Using Track-It!
  • Decreased time to resolution for help desk support
  • Fewer escalations to management
Sue Zavesky User Services Manager at Calfee, Halter & Griswold LLP
"I have used Track-It! for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found the support team to be knowledgeable and easy to work with."
 
"Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership."
 
Key Benefits:
  • Easy to use
  • Enhacements based on customer feedback
  • Helpful support team
Lance Paulauskas Service Desk Manager at SRS Distribution, Inc.
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