Help Desk AdministrationHelp Desk Software Blog

Solutions, Resolutions and Self-Service

By March 25, 2014May 18th, 2021No Comments

Another great “Track-It! – The Pulse” blog post by Toby Draper on BMC Communities discussing Track-It! Solutions, Resolutions and Self-Service.

This month I wanted to talk about Work Order Resolutions. In Track-It! 11.1, we introduced the ability to;

Create detailed, highly useful solutions using in line graphics, bullets colored fonts and more with new
Rich Text Solutions feature

Attaching new rich text solutions or formatting an individual Work Order resolution with rich text is now
easy with the Rich Text Resolution field.


Read More here:

The Pulse – a Blog by Toby Draper – Solutions, Resolutions and Self Service

Cris Coffey

Cris Coffey

Cris is the Principal Product Manager for Track-It! and BMC Client Management. Track-It! is a help desk software application designed for small to medium sized businesses and Client Management is an End Point Management software application designed for Medium to Large sized businesses.