Another great “Track-It! – The Pulse” blog post by Toby Draper on BMC Communities discussing Track-It! Solutions, Resolutions and Self-Service.
This month I wanted to talk about Work Order Resolutions. In Track-It! 11.1, we introduced the ability to;
Create detailed, highly useful solutions using in line graphics, bullets colored fonts and more with new
Rich Text Solutions feature
Attaching new rich text solutions or formatting an individual Work Order resolution with rich text is now
easy with the Rich Text Resolution field.
Read More here: