Remote Management Software – Trouble shoot from anywhere…anytime
Save time and money while improving end-user satisfaction levels by providing your help desk staff with an it remote access software to remotely manage and troubleshoot systems. This can be performed right from within Track-It! Help desk technicians have one-click access to remote systems directly from within the Track-It! Asset Management or Help Desk modules using the integrated web based interface. Technicians can now open a new help desk ticket, select the affected asset, click Take Control and another browser tab will open with a view into the remote workstation. Remote gives you the ability to provide effective desktop support remotely and detect, diagnose and resolve issues quickly.