When deploying Track-It! help desk software for external users on a public facing web server, there are many considerations that must be taken into account. On one hand, you want to make the system accessible to your help desk technicians in the field but at the same time, you don’t want to expose your network to potential security hacks either. This type of setup is something that our customers with distributed environments do but each implementation comes with its own configurations, considerations and challenges. You can read more about help desk software for external users in the original blog post at the link below.