Help Desk Software Blog

Help desk software for external users

By December 12, 2014October 19th, 2020No Comments

When deploying Track-It! help desk software for external users on a public facing web server, there are many considerations that must be taken into account. On one hand, you want to make the system accessible to your help desk technicians in the field but at the same time, you don’t want to expose your network to potential security hacks either. This type of setup is something that our customers with distributed environments do but each implementation comes with its own configurations, considerations and challenges. You can read more about help desk software for external users in the original blog post at the link below.

Cris Coffey

Cris Coffey

Cris is the Principal Product Manager for Track-It! and BMC Client Management. Track-It! is a help desk software application designed for small to medium sized businesses and Client Management is an End Point Management software application designed for Medium to Large sized businesses.