Help Desk Software with Asset Management

Get a 360 degree view of your tickets, change requests, and IT assets.

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Don’t spend all your time managing company software. Let Track-It! simplify your help desk.

Track-It! 2020 is the latest in a long line of releases, each one taking the concept of what help desk software can achieve to the next level. With Track-It! 2020 we’ve once again delivered a powerful family of integrated IT help desk software solutions – yet still kept it at an affordable price.

Help Desk Automation

Eliminate the manual processes that lead to stacks of sticky notes and emails, problems falling through the cracks and overworked help desk staff with no way to track or prioritize tasks.

Knowledge Base

Build a knowledge base of known issues so your help desk staff can use easily find solutions instead of wasting time researching and troubleshooting problems that have already been solved by others.

Client Management

Automatically scan your devices and make better decisions with complete hardware, software and configuration data at your fingertips. Remote Management, Patch Management, and Software Deployment and Compliance are also available.

Help Desk Management Made Easy

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Popular Help Desk Software Features

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Help Desk vs Service Desk in a New Era

Help DeskReleases

Track-It! 2020 R3 is now available

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Simplifying Help Desk Ticket Categorization

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How to Build a Help Desk Knowledge Base

What Our Customers Say About Track-It!

“"Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool."

"There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support."”

Alex RogersPresident at Gekkotest, Inc.

“"We've been using Track-It! for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management."”

Sue ZaveskyUser Services Manager at Calfee, Halter & Griswold LLP

“"I have used Track-It! for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found the support team to be knowledgeable and easy to work with."

"Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership."”

Lance PaulauskasService Desk Manager at SRS Distribution, Inc.